FAQ

Orders

How can I place an order?

Simply browse our store, add your desired products to the cart, and proceed to checkout. Follow the instructions to complete your purchase securely.

Can I cancel my order?

Orders may be cancelled within 24 hours of purchase. Once an order has been processed or shipped, cancellation may not be possible.

How do I know if my order was successful?

After placing an order, you will receive an order confirmation email containing your order details.

Shipping

How long does processing take?

Orders are typically processed within 1–3 business days.

How long does shipping take?

Estimated delivery times:

• United States: 7–15 business days
• International Orders: 8–25 business days

Delivery times may vary depending on destination and carrier delays.

Will I receive tracking information?

Yes. Once your order ships, a tracking number will be sent to your email.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for eligible items in their original condition.

What if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery with photos of the issue. We will review your request and provide an appropriate solution.

How long do refunds take?

Approved refunds are typically processed within 5–10 business days back to the original payment method.

Payments

What payment methods do you accept?

We accept major credit and debit cards and other payment methods available during checkout.

Is my payment information secure?

Yes. All transactions are processed through secure payment providers using industry-standard security measures.

Products

Are the products exactly as shown in the photos?

We strive to display product images and descriptions as accurately as possible. Slight differences in color or appearance may occur due to screen settings and manufacturing updates.

What if a product is out of stock?

If a product becomes unavailable after purchase, we will contact you regarding a replacement, store credit, or refund.

Contact Us

How can I contact customer support?

You can reach us anytime at:

support@tradeverallc.com