Refund Policy

Last Updated: August 15, 2026

At Trade Vera LLC, we want our enterprise clients to shop with absolute confidence. We stand behind our hardware quality with a clear, transparent, and hassle-free refund process.

1. Refund Eligibility Conditions

We offer a straightforward 30-day return and refund window starting from the exact date your shipment is delivered. To qualify for a full refund, items must fulfill the following criteria:

• The enterprise hardware must be completely unused, undamaged, and unaltered.
• The product must be returned inside its original manufacturer packaging with all original static bags, manuals, and accessories included.

2. Return Shipping Costs & Policy Line

• We offer 100% Free Return Shipping on all eligible return requests. Trade Vera LLC will provide a prepaid return shipping label upon request and approval of your return. Customers will not incur any return shipping charges or hidden costs.
• We advise using our provided trackable prepaid shipping label for high-value enterprise components to ensure safe return transit to our facility.

3. Zero Restocking Fees

• We charge a strict 0% restocking fee for all eligible and approved returns. The complete purchase amount will be refunded to you without any hidden administrative deductions.

4. Step-by-Step Refund Process

To request a refund, follow these simple steps:

1. Request RMA: Contact our support team via email at support@tradeverallc.com to receive your official Return Merchandise Authorization (RMA) number and prepaid return mail instructions.
2. Ship the Item: Pack the hardware securely, attach the provided prepaid shipping label with the RMA number clearly on the outer shipping box, and ship it back via mail. Unauthorised returns without an RMA will not be processed.
3. Inspection: Once your returned package arrives at our facility, our technicians will inspect the hardware to verify its condition.
4. Payout Delivery: After inspection approval, your refund will be processed automatically within 7 business days. The funds will be credited directly back to your original payment method (via Stripe).
   
   
5. Damaged, Defective, or Incorrect Items

If your order arrives with severe physical transit damage, functional defects, or incorrect part numbers, please report it to us within 48 hours of delivery. We will immediately arrange a replacement unit or process a full refund.

6. Order Cancellations

• Before Shipment: If you need to cancel an enterprise order, contact us immediately. If the item has not been packed or dispatched, we will cancel it for a full immediate refund.
• After Shipment: If the order has already left our fulfillment logistics, the transaction cannot be cancelled and must follow our standard 30-day return process.

7. Contact Support

For any refund inquiries, formal RMA requests, or bulk order adjustments, contact us directly:

Business Address: 7901 4th St N STE 300, St. Petersburg, FL, 33702, USA

Support Email: support@tradeverallc.com

Phone Number: (+1) 727 436-1876

Working Hours: Monday to Friday | 9:00 AM – 5:00 PM (ET)