Last Updated: July 30, 2026
Infra Hardware is an online enterprise IT hardware store and brand operated by Trade Vera LLC, a U.S.-registered company based in Florida. We provide enterprise IT hardware and procurement solutions for businesses, IT professionals, data centers, and organizations across the United States.
Order and Refund Terms
Refund eligibility depends on the status of the order and the specific circumstances of the request.
Orders may be processed based on product availability, customer orders, and, where applicable, customer quotations and approved orders.
Refunds are handled according to the terms of this Refund Policy and our Return Policy.
When Refunds May Be Available
A refund may be considered in the following situations:
- An order cannot be fulfilled because the requested product is unavailable.
- An order is cancelled before processing or product sourcing has begun.
- A verified issue prevents the order from being fulfilled as agreed.
- A returned product is approved for return under our Return Policy and meets the applicable return conditions.
- A product is received with a verified defect, incorrect item, damaged condition, or other confirmed issue.
- An approved return is received and meets the applicable return conditions.
All refund requests are reviewed based on the specific circumstances of the order.
Orders That Have Been Sourced or Shipped
Once a product has been specifically sourced, processed, or shipped for an order, cancellation or refund eligibility may be limited and will be reviewed according to the circumstances of the order and our applicable policies.
If a customer receives a product with a verified defect, incorrect item, damaged condition, or other confirmed issue, the customer should contact us promptly so the matter can be reviewed and an appropriate resolution can be determined.
Any applicable return, replacement, exchange, or refund will be handled according to the circumstances of the order and the applicable terms of our Return Policy.
Returns and Refunds
Eligible returns are subject to our Return Policy.
Customers must obtain prior return authorization before sending any product back to Infra Hardware.
Eligible returns must be requested within 30 days of delivery and must meet the applicable return conditions described in our Return Policy.
Approved returns must be shipped back to Infra Hardware by mail using the return instructions provided after return authorization is granted.
Customers are responsible for arranging and paying applicable return shipping costs for approved returns unless otherwise agreed in writing or the return is required due to a verified issue attributable to Infra Hardware.
Infra Hardware does not charge a restocking fee for eligible returns.
No restocking fee will be deducted from an approved refund.
Refund Request Process
Refund requests must be submitted in writing to our order support team at:
orders@infrahardware.com
Please include:
- Customer name
- Order number or quotation number
- Product name or part number
- Reason for the refund request
- Relevant details or supporting information
We will review the request and may contact you for additional information if needed.
Refund Review and Processing
Refund requests are reviewed based on the order status, product availability, sourcing status, shipment status, the condition of any returned product, the applicable return conditions, and the specific circumstances of the request.
For approved returns, once the authorized returned product is received, Infra Hardware will inspect the product to confirm that it meets the applicable return conditions described in our Return Policy.
If the returned product meets the applicable requirements and the refund is approved, Infra Hardware will process the refund within 7 business days using the original payment method used for the transaction, where possible.
Infra Hardware does not charge a restocking fee on approved returns.
After a refund has been processed by Infra Hardware, the time required for the funds to appear in the customer’s account may vary depending on the payment provider or financial institution.
Exchanges
Infra Hardware may offer an exchange for an eligible returned product, subject to product availability and the applicable return conditions.
All exchanges require prior approval from Infra Hardware.
If a replacement product is unavailable, the customer may be eligible for a refund in accordance with our Return Policy and this Refund Policy.
Cancellations
Customers who need to cancel an order should contact us as soon as possible.
Cancellation requests submitted before order processing or product sourcing may be eligible for cancellation and refund, subject to review.
Once an order has been processed, specifically sourced, or shipped, cancellation and refund eligibility may be limited.
If a cancellation is approved after payment has been received, any applicable refund will be processed according to the circumstances of the order and this Refund Policy.
Product Availability and Unfulfilled Orders
If Infra Hardware cannot fulfill an order because the requested product is unavailable, we will contact the customer regarding the available options.
If a refund is approved for an order that cannot be fulfilled, the applicable refund will be processed using the original payment method used for the transaction, where possible.
No restocking fee will apply to refunds for orders that cannot be fulfilled by Infra Hardware.
Contact Us
If you have questions about this Refund Policy or would like to submit a refund request, please contact us:
Email: info@infrahardware.com
Email: sales@infrahardware.com
Phone: (+1) 727 382-9273
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM (ET)
Business Address:
7901 4th St N STE 300
St. Petersburg, FL 33702
USA
Infra Hardware is a brand operated by Trade Vera LLC, a U.S.-registered company based in Florida.