Return Policy

Last Updated: August 15, 2026

At Trade Vera LLC, we understand that enterprise IT hardware procurement requires absolute precision. If a component does not fit your technical specifications or deployment needs, we offer a clear and straightforward return process.

1. The 30-Day Return Window

• We accept return requests for eligible enterprise products within 30 days from the exact date of delivery.
• Return requests submitted after this 30-day period will not be approved for processing.

2. Strict Return Conditions

To ensure a successful return and full warehouse acceptance, hardware components must meet these requirements:

• Condition: Items must be completely unused, uninstalled, and unaltered.
• Packaging: Products must be returned inside their original manufacturer packaging, including all original static shielding bags, foam inserts, manuals, and accessories.
• No Misuse: Any item damaged due to improper handling, static discharge, or wrong installation by the customer will not qualify for a return.

3. Return Shipping Policy Line

• We offer 100% Free Return Shipping on all eligible return requests. Trade Vera LLC will provide a prepaid return shipping label upon request and approval of your return. Customers will not incur any return shipping charges or hidden costs.
• We highly recommend using our provided trackable prepaid shipping label to ensure your package reaches our facility safely.

4. 0% Restocking Fees

• We believe in complete transparency. We charge a strict 0% restocking fee for all eligible returns. No administrative deductions will ever be taken from your approved return value.

5. How to Start a Return Request

Please do not ship any items back without prior communication. Follow these steps:

1. Submit Details: Email our order team at support@tradeverallc.com with your Customer Name, Order Number, and the Part Number (SKU) you wish to return.
2. Get RMA: Our team will review your request and issue a unique Return Merchandise Authorization (RMA) number alongside a prepaid return shipping label and exact return mail instructions.
3. Mail the Package: Pack the item securely inside an outer shipping box. Attach the prepaid return label, write the RMA number clearly on the outside of the box, and ship it back via mail.

6. Warehouse Inspection & Exchanges

• Inspection: Once received, our technical team will inspect the hardware within 7 business days to verify the original serial numbers and product condition.
• Exchanges: If you ordered an incorrect model and need a compatible server component, we can arrange an exchange subject to our active inventory availability. If the item is out of stock, a full refund will be processed directly to your original payment method.

7. Contact Customer Support

For immediate assistance with an ongoing return, tracking an RMA, or hardware compatibility inquiries, contact us:

Business Address: 7901 4th St N STE 300, St. Petersburg, FL, 33702, USA

Support Email: support@tradeverallc.com

Phone Number: (+1) 727 436-1876

Working Hours: Monday to Friday | 9:00 AM – 5:00 PM (ET)